Copay Waiver: Members are still responsible for their applicable copay or cost share however, BSC can waive copay/cost share on exception based on circumstances.Pharmacy Location: Members may call BSC for assistance in finding a pharmacy that they can access in the impacted area or where they have relocated.Mail Service: BSC can provide emergency access at a retail pharmacy if needed.Lost/Damaged Prescriptions: Blue Shield of California (BSC) will override any other edits to allow for replacement supplies.Members can print a temporary card by selecting ID Card under the Benefits and Claims tab on the top banner online.Ĭustomer Service Medicare Part D: (855) 505-8106 However, OptumRx can provide their ID number and billing information to obtain prescriptions. Members can access and print ID cards online or from WHA’s MyWHA mobile app.Īnother option is to call the dedicated WHA dedicated CalPERS Member Services team to request an ID card be mailed.īasic members who need a replacement card need to contact their health plan. UnitedHealthcare Group Medicare Advantage PPO Members can also contact customer service to request replacement cards. Members can print copies of their ID cards online or via the Health4Me app (both provide instant access to their ID card, network care providers, and health benefits).
Members can access their ID card online or call the contact center to request plan ID cards. Members can contact Kaiser’s customer service line.
Members may print a temporary ID card online or call customer service to request another card. Members may print a temporary ID card online or access their ID card on the Blue Shield of California mobile app. Members may contact our dedicated CalPERS customer services line or by ordering online. Members may contact the dedicated CalPERS customer services line or by ordering online. If the Federal Emergency Management Agency (FEMA) declares a disaster, refill edits for members in the impacted areas will be lifted for the duration. Urgent and emergent care services are covered minus any applicable copayments. WHA members should contact WHA prior to accessing routine, non-emergent care to obtain a prior authorization.
UHC customer service representatives are available to assist with any member questions. Members also have access to Sharp Nurse Connection® and Sharp’s nurse advice line for medical assistance during evenings and weekends. Sharp members are covered for emergency room and urgent care services outside of San Diego County. Kaiser members are covered at all open Kaiser facilities. Health Net will provide confirmation that network providers and hospitals are open as usual, and that covered services will be available. Shield Concierge can assist with urgent care authorizations or claims adjustments as needed. Relax time limits for prior authorization, pre-certification and referral requirements - there will be no late penalties.Allow replacement of medical equipment or supplies.Relax time limits for prior authorization, pre-certification and referral requirements – there will be no late penalties.Telehealth: UnitedHealthcare Virtual VisitsĬustomer Service Medicare: (888) 867-5581Īdvice Nurse Line UHC Medicare: (888) 567-1421 UnitedHealthcare (UHC) SignatureValue AllianceĪdvice Nurse Line UHC Basic: (800) 846-4678 PERS Gold/Platinum Supplement to Medicare
PERS Gold/Platinum (Anthem Blue Cross PPO) Below is a list of contact information for our health plans. If you need care and are displaced or sheltering at home, contact your health plan for the most up to date information.
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